Refund policy

NAPTA Return, Refund & Cancellation Policy
Last updated: September 25, 2026

NAPTA sells fresh and prepared food. Because our products are perishable and may be prepared specifically for your order, returns and cancellations are handled differently from ordinary retail goods.

Cancellations
You may request cancellation before your order enters preparation. Once preparation has started, cancellation cannot be guaranteed because ingredients and kitchen capacity may already have been committed to your order.

Wrong, missing or damaged orders
If an item arrives missing, incorrect, damaged, or in an unacceptable condition, please contact NAPTA as soon as possible and provide your order number and clear details or photos where relevant.

After reviewing the issue, NAPTA may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

Change-of-mind returns
For food-safety reasons, fresh or prepared food cannot be returned after delivery simply because the customer changes their mind.

Delivery problems
If an order is materially delayed, cannot be completed, or reaches you in an unacceptable condition, please contact us promptly so we can review the order and provide an appropriate resolution.

Allergens
Ingredient and allergen information is provided to help customers make informed choices. However, products may be prepared or packed in shared environments. Customers with serious allergies should contact NAPTA before ordering.

Nothing in this policy limits rights that cannot be excluded under applicable law.