Frequently Asked Questions

What is NAPTA MY WEEK?

MY WEEK builds a weekly selection from NAPTA READY meals, NAPTA 12 kits, breakfasts, snacks and Fresh products around the choices you make.

How many deliveries will I receive?

A 5-main week uses one scheduled delivery. Larger MY WEEK plans use two evening drops: Saturday and Tuesday.

Can I choose what arrives in each drop?

Yes. NAPTA suggests a starting split, then you can move compatible meals, breakfasts, snacks and Fresh items between Saturday and Tuesday before checkout. For a 10-main week, keep at least four main-meal slots in each drop to protect freshness.

Why Saturday and Tuesday?

Saturday evening prepares you for the work week starting Sunday, while Tuesday evening refreshes the second half of the week.

Can I swap meals?

Yes. Your recommendation is a starting point. You can swap compatible items before confirming your order, and your estimated weekly nutrition updates with the current selection.

What is READY?

READY meals are fully prepared, delivered chilled and designed to be reheated according to the instruction supplied with the product.

What is NAPTA 12?

NAPTA 12 is our quick-cook range: portioned ingredients with most of the preparation already handled, ready for you to finish at home.

Where do you deliver?

Available delivery locations and the next eligible Saturday or Tuesday wave are shown during ordering. A wave may close early if safe production capacity is reached.

What are the order cutoffs?

The current planning cutoff is Thursday at 8:00 PM for Saturday delivery and Sunday at 8:00 PM for Tuesday delivery, Cairo time. A wave may close earlier if safe capacity is reached.

How is delivery charged?

Any applicable delivery charge is calculated at checkout based on the available delivery method and order value. Qualifying orders may receive free delivery.

How do I pay?

Current orders use prepayment by InstaPay. Production starts only after payment is confirmed.

How should I store my order?

Refrigerate chilled items promptly after delivery. Follow the storage, reheating and cooking instructions supplied with each product.

What does the nutrition information mean?

Nutrition shown on products and in MY WEEK is an estimated recipe-based value per sellable unit. MY WEEK totals update from the products currently in your plan. Natural produce and ingredient-brand variation can affect final values.

What should I know about allergies?

Tell us about allergies and strict exclusions during MY WEEK. Serious or unusual allergy cases are routed for manual review before confirmation. If you are unsure, contact NAPTA before ordering.

Do I have to subscribe?

No. Each week is confirmed and paid separately. After your first order, you can keep, edit or skip your next week.

Can I cancel an order?

Request cancellation before your order enters preparation. Once preparation has started, ingredients and kitchen capacity may already be committed and cancellation cannot be guaranteed.